Can I add another Pay From account?

Pay From accounts can be added by accessing the “Manage payments” option, choosing "My Account", and clicking the "Add Account" link located in the Pay From account section. Your new Pay From account will be available, once approved, in 1 to 2 business days. Business Digital Banking users can reference How-To Guides after login by navigating to Other Links.

How do I edit Pay From account information?

Within the “Manage payments” section, Pay From accounts can be edited by accessing "My Account," clicking the "View Account" link and clicking "edit" next to the Pay From account. Business Digital Banking users can reference How-To Guides after login by navigating to Other Links.

What are Messages for in Bill Pay, and how does it work?

The Messages feature within Bill Pay allows you to receive communications regarding your payments and payees.

How long are my messages stored?

Messages are retained for 180 days from the date the message was received or sent (replies only) and will be systematically deleted after that time elapses.

*Not available for Business Digital Banking Bill Pay users.

How do I schedule an alert or reminder for myself?

Within the “Manage payments” section, click “My Account” and use the “view alerts” link under the “Bill pay alerts” section of the page to set the notifications preferences within your bill pay account. To add a reminder from the payment page, click the payee name and use the “add reminder” link to have notifications sent to your phone or email when a payment is due.

Business Digital Banking users can reference How-To Guides after login by navigating to Other Links.

How do I change my personal information?

Under “My Account,” within the “Manage payments” section, click the “View/Edit personal information” link to review or edit your information. Note: If the updated information does not match what we have on file, you may be contacted by a Bank representative. To update the information we have on file, please call Priority Service or visit your local branch.

Business Digital Banking users can reference How-To Guides after login by navigating to Other Links.